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Online Shop FAQ

Here you will find information about our jewelry and merchandise as well as return and warranty information.  Too see full disclosures and information on policies please visit our Terms and Conditions  page.

Contact us for any question regarding our online shop at help@tribalrites.com.

This page is under construction.  If buttons do not work it is because we are still updating the information.  Please check back later.

Click here for general information as well as materials and how to care for your jewelry.

Learn about sizing and measurements for your jewelry.

Learn about rings, barbells, plugs, and other jewelry related stuff.

Need some pointers on how to put in your jewelry without the suffering?  Look here.

Shipping policies you should know.

We answer the burning questions about threadless and threaded jewelry.

Want something not in our catalog, or maybe you need a special bend or color for your jewelry.  Click here!

Can't find and answer?  Use the information here to contact us.

FAQ

THIS PAGE IS UNDER CONSTRUCTION

We allow returns and refunds under special circumstances.   Make sure you understand our policy fully before purchasing.  It is best to careful, and make sure the jewelry you purchase is what you desire.

Please go here for our complete policy on returns, refunds and warranties.

We do stand behind our jewelry against manufacturing defects and other special circumstances.  We do not warranty against normal wear and tear or obviously mishandled jewelry.  Please contact us at help@tribalrites.com if you would like to start a warranty claim.

Please check here for our complete rules on warranties, refunds, and returns.

You do not have to register to purchase items.  You may check out as a guest.  However, registering does have benefits such as:

  • Store your order information for quicker check out
  • Easily look up tracking information for your orders
  • Maintain a wish list
  • Receive special offers just for our registered customers

Please check the About Our Jewelry section to find specific care instructions for your type of jewelry.

Currently. we only accept major credit cards through our secure Paya Payment system.  VISA, Mastercard, Discover, and AMEX.  We are working on adding Paypal and exploring taking other forms of payment in the near future.

Currently, we ship only within the continental United States.  We are working to add more shipping choices.  We use Priority Flat rate shipping through the United States Postal Service.  Orders $99 and over receive free shipping.

We normally ship orders within 1-2 days of receiving orders on normal business days.  Priority mail takes 1-3 days depending on how far you are from our locations near Denver, Colorado.

For all things shipping please go to Shipping Policies here.

Yes, you should receive automatic notifications that your order was received to your email address.  Tracking information will be sent to your email once a label has been made.

You may cancel an order as long as it has not been shipped.  Shipping occurs as soon as a label is made for your order.  Please contact us at help@tribalrites.com if you wish to change or cancel an order.

Please refer our Jewelry Insertion Guide for information pertaining to your particular kind of jewelry.

Most non-organic body jewelry can be sterilized such as titanium, steel, glass, gold and silicone.  For a nominal fee we can sterilize your jewelry.  All jewelry has never been worn, and comes clean in fresh packaging.

Figuring out what length, diameter, and gauge can be tricky.  Without proper measuring devices its hard to get this correct.  if you are unsure, your best bet is a visit to your local professional piercer.  However, we may be able to help with a chat and some pictures.  Please contact us at help@tribalrites.com if you need help choosing jewelry.  Leave us a phone number and we will call you.

Go to our Sizing and Measurement page for more detailed info lengths, diameters, and gauges.

Yes! We love to hunt down jewelry or related merchandise not in our catalog.  We can also handle special requests such as bending jewelry, anodizing titanium to the color of your choice, or wrapping a gift for you.  Keep in mind, once we have fulfilled the special request the jewelry is yours and there is no returns.  Most of the time you can just make a note at check out in "Order Notes" to ask for a request.  We will contact you back if we need more information.

For complete information on how to make special orders and request go here.

That answer is complicated and deserves a definite maybe.  We sell internally threaded and universal threadless jewelry as well as a few externally threaded pieces.   For most professional body jewelry the internally threaded style and threadless styles are compatible for smaller gauges (18-14).  It gets trickier with large gauge threaded jewelry.   Externally threaded jewelry is mostly found as part of our black jewelry lines and is not compatible with internally threaded or threadless barbells.  If you are sure of the brand of jewelry you have, just check to make sure that the brand your buying is the same.  We do not guarantee fit for similar threading or threadless styles.  If you are unsure about which tops to purchase we may be able to help. Please contact us at help@tribalrites.com with a phone number and someone will get back to you.

For more information on threads please visit Threaded vs Threadless here.

Unless otherwise stated all ear jewelry, plugs, and tunnels are sold in pairs.  We attempt to state this in the description for all jewelry.  If you are unclear please contact us at help@tribalrites.com and we can clear it up for you.

We are here to help!  If you just cannot find an answer online, please feel free to contact us at help@tribalrites.com with any question.  We will get back to you within 24 hours.

Please do not call our locations in Colorado.  The nice people there help with behind the counter sales and are helping local customers.  They will probably not know the answer to your question about an online purchase.  Please respect this rule and we promise we will make you a happy camper.

This online store is a work in progress.  We apologize if you find links not working or information not yet there.

Please contact support for any issues relating to online purchases at help@tribalrites.com.  Please, do not call our retail shops.  We are committed to resolving issues that may come up.  Please respect the email only policy for online issues.

We are happy to answer any questions through our help@tribalrites.com email box.  Feel free to ask anything related to jewelry or sales.

Boulder

1309 E College Ave
Boulder, CO 80302
303-449-4611

Longmont

1716 Main St
Longmont, CO, 80501
303-776-9333

Westminster

7735 W 92nd Ave
Westminster, CO, 80021
303-421-5700

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